We're here to help
Whether its product and criteria questions or a case you’ve already submitted, our teams of mortgage experts are on hand to provide you with the information you need.
Who do I contact?
Depending on your location and enquiry, we need to put you in touch with different teams.
If your client's a new Accord borrower, please use the contact finder below. If they are an existing Accord borrower, please see the relevant section under additional details.
Find your contact now / New Accord Borrowers
Select an enquiry type and enter a postcode to begin.
Existing Accord Borrowers
Please note these details are for brokers - if you're a direct customer with an existing Accord mortgage, please see our Customer contact details.
Monday to Friday: 9am - 6pm, Saturday: - 9am - 12pm Monday to Friday - 8am - 8pm, Saturday - 9am - 1pm Monday to Friday: 9am - 5pm If you need a KFI for your client, please call us on: If your client is moving home and wants to port their mortgage, call us on:
I’ve requested a transfer offer for my client and not received it yet
My client is changing the mortgage term, repayment type or wants to borrow more
I’m having problems with my registration or password
Monday to Friday: 9am - 6pm, Saturday: - 9am - 12pm
Monday to Friday - 8am - 8pm, Saturday - 9am - 1pm
Monday to Friday: 9am - 5pm
If you need a KFI for your client, please call us on:
If your client is moving home and wants to port their mortgage, call us on:
Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:
Postal Address for Offset Savings Accounts only:
Customer Service Admin - Accord Savings
If your client is a new Accord borrower, please enter both your enquiry type and postcode into the contact finder to be presented with your contact. If your client already has an Accord mortgage, please see the section of the same name above.
Buy to Let
For more information about Buy to Let, visit the Accord Buy to Let site
Accord Mortgages is committed to providing an exceptional standard of service to you.
If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
You can contact us as follows:
PO Box 869
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.